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Contact us
Reach the operator directly on WhatsApp, by email or by phone. Arabic-speaking support on the same number. Response times and what to include in your message.
Updated
The fastest route
WhatsApp. The number is in the footer of every page on this site. It reaches the people who run the safaris, and Arabic-speaking support is on the same number.
If you would rather write, the email address is in the footer too.
What to include in a first message
It saves a round trip if you send:
- Your dates, or the window you are choosing between
- Group size and composition — six adults is a different vehicle plan to four adults and three children
- Which safari you are looking at, or just what you want from the evening
- Anything specific: a no-music setup, an Arabic-speaking guide, child seats, dietary requirements, someone who would rather skip the dunes
For group and camp bookings
Message rather than book online. Above about twelve guests the right answer depends on the group’s composition, and above about thirty hiring the camp is usually both simpler and better value than a long convoy. That is a five-minute conversation, not a form.
Complaints
If something went wrong on the night, tell your guide first — most things are fixable there. If it is not fixable, or it concerns the guide, message the WhatsApp number. It is read by the operator.
TODO(WhatsApp Business number, public phone number, office address, stated response time): these are the last blocking items before launch and they must be real. See docs/decisions.md §2.
Questions we get asked
What is the fastest way to reach you?
WhatsApp. The number is in the footer of every page and it reaches the operator rather than a call centre.
Is there Arabic-speaking support?
Yes, on the same WhatsApp number.
How quickly do you reply?
TODO(stated response time): commit to a real number here — same day, within two hours, whatever the team can actually hold. Do not publish a promise the team cannot meet.
Can I book over WhatsApp instead of on the site?
Yes. Plenty of guests prefer it, particularly for multi-vehicle group bookings where the vehicle plan is worth a conversation first.
Do you have an office we can visit?
TODO(office address or explicit statement that there is none): the address must match the Google Business Profile exactly, or be omitted from both.